RESIDENTIAL POSITIONS
PROGRAM MANAGER
EAST FREETOWN
POSITION OVERVIEW
The Program Manager (PM) will create and foster an environment that is safe, therapeutic, highly-structured, and supportive for all children, families, staff, and community resources in order to provide high quality residential treatment and integrated services. The Program Manager supports Residential Counselors in ensuring they and the clients they serve reach their full potential through providing positive, enriching, and nurturing relationships and activities. The Program Manager models leadership and creates a program that seeks to embrace and empower the children served every day through a trauma informed framework. The PM is directly responsible for the overall functioning and management of their assigned program.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title. Employees may be requested to perform tasks other than those specifically presented in this description.
ESSENTIAL FUNCTIONS
Programming:
- Coordinate programmatic logistics, which includes awareness of safety and scheduling in the dorms, checking in visitors, planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustments
- Active collaboration with clinicians and/or multidisciplinary team to ensure therapeutic environment
- Engage with and fully attend to children, monitor behavior and interactions closely, maintain a safe and healthy environment, and meet their physical and emotional needs
- Support residential counselors in planning and executing daily routine, schedule, therapy groups and activities for assigned dorm; ensure daily schedules are adhered to and that direct care staff are actively engaging with children
- Assist in the coordination of intakes and discharges
- Provide coverage in the dorm, serving as Residential Counselor, as deemed necessary due to staffing shortages
- Participate in treatment and behavioral management plans for individual clients
- Provide behavior management and crisis intervention techniques in full alignment with agency model
- Interface with collaterals and families providing excellent customer service and creating a welcoming environment
- Care for program facilities by ensuring that program spaces are clean and organized and that all equipment is functioning properly
Personnel:
- Ensure a comprehensive, unified team of staff on all shifts by providing leadership, support, guidance and supervision to Residential Counselors
- Provide annual trainings required by licensing and regulatory bodies; collect/submit documents related including training participation/attendance logs
- Provide support to staff and children in debriefing any serious behavioral incidents or restraints
- Oversee and ensure that shift leaders are clear on their responsibilities, particularly structure of the day, cleanliness of dorm/therapeutic environment, safety, supervision of the children, and constant communication
- Oversee and ensure staff completion of comprehensive and accurate required documentation such as logs, serious incidents, meal reports, and discharge summaries
- Assist in interviewing, hiring, disciplining, and termination of Residential Counselors and serve as a liaison to Human Resources during the hiring and termination processes
- Schedule and support on-boarding training and shadowing for Residential Counselors
- Provide regularly scheduled training and regular individual and group supervision to Residential Counselors including documenting the efforts
- Responsible for the completion of new Residential Counselors’ introductory and annual performance evaluations
- Assist with personnel investigations in conjunction with Residential Directors and Agency Director of Operations
- Apply, enforce, and ensure all staff are held accountable to required standards, policies, and expectations as described in the Residential Standards Handbook
- Demonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful, and in line with all training principles
Administration:
- Train all assigned employees to become independent managers of their own timecards and process payroll of all assigned employees
- Create agenda and facilitate weekly staff meetings
- Attend clinical rounds or send designee
- Run staffing reports including attendance and tardiness, periodic updates on completed and expected completion of scheduled employee evaluations, any related reports requested for submission to Director of Residential Community
- Actively participate in supervision and professional development opportunities
- Attend Yale Supervision Model Community Learning Sessions at least once per quarter. Develop and execute observation systems, time studies, and quality measurements; provide Director of Residential Community regular action plans related to areas needing improvements
- Complete annual self-evaluation
- Actively engage as a liaison and client advocate with schools and transportation companies
- Manage client appointment calendar and ensure adequate staffing for all appointments
- Fully manage the finances of assigned program, including staffing, overtime, supply, and activity funds
- Actively engage in the department’s QI process by attending meetings and tracking data to improve the quality of your program
- Oversee medication administration and documentation with in your assigned program in accordance with all Medication Administration Program(MAP) policies and procedures
ESSENTIAL QUALIFICATIONS
- Minimum of 18 months experience working with children and families with at least one year of supervisory experience
- Bachelor’s degree in related field preferred
- Demonstrated commitment to supporting, nurturing, teaching, and empowering children and employees
- Demonstrated experience in ensuring the highest standard of care for children
- Demonstrated ability to maintain strictest confidentiality with respect to agency, employee and client information; adhere to all HIPPA guidelines and regulations
- Strong interpersonal and teamwork skills; natural leadership abilities
- Current MAP certification or ability to complete MAP certification within 6 months of hire
- Ability to provide therapeutic physical restraints
- Ability to bend, reach, move and lift 75 pounds
- Flexible in thinking and scheduling
- Strength in working collaboratively
- Calm, thoughtful, safe and quick response to emergencies
- Must be able to understand and apply principles taught in trainings and seminars, including behavior management training
- Must be receptive and responsive to supervision and professional development
- Excellent communication skills (verbal and written)
- Office operations knowledge (email, MS Word, internet, etc.)
- Belief in Italian Home for Children’s mission and strategy
- Valid Massachusetts Driver’s License strongly preferred
- High standard of cultural competency required.
PROGRAM MANAGER
JAMAICA PLAIN
POSITION OVERVIEW
The Program Manager (PM) will create and foster an environment that is safe, therapeutic, highly-structured, and supportive for all children, families, staff, and community resources in order to provide high quality residential treatment and integrated services. The Program Manager supports Residential Counselors in ensuring they and the clients they serve reach their full potential through providing positive, enriching, and nurturing relationships and activities. The Program Manager models leadership and creates a program that seeks to embrace and empower the children served every day through a trauma informed framework. The PM is directly responsible for the overall functioning and management of their assigned program.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title. Employees may be requested to perform tasks other than those specifically presented in this description.
ESSENTIAL FUNCTIONS
Programming:
- Coordinate programmatic logistics, which includes awareness of safety and scheduling in the dorms, checking in visitors, planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustments
- Active collaboration with clinicians and/or multidisciplinary team to ensure therapeutic environment
- Engage with and fully attend to children, monitor behavior and interactions closely, maintain a safe and healthy environment, and meet their physical and emotional needs
- Support residential counselors in planning and executing daily routine, schedule, therapy groups and activities for assigned dorm; ensure daily schedules are adhered to and that direct care staff are actively engaging with children
- Assist in the coordination of intakes and discharges
- Provide coverage in the dorm, serving as Residential Counselor, as deemed necessary due to staffing shortages
- Participate in treatment and behavioral management plans for individual clients
- Provide behavior management and crisis intervention techniques in full alignment with agency model
- Interface with collaterals and families providing excellent customer service and creating a welcoming environment
- Care for program facilities by ensuring that program spaces are clean and organized and that all equipment is functioning properly
Personnel:
- Ensure a comprehensive, unified team of staff on all shifts by providing leadership, support, guidance and supervision to Residential Counselors
- Provide annual trainings required by licensing and regulatory bodies; collect/submit documents related including training participation/attendance logs
- Provide support to staff and children in debriefing any serious behavioral incidents or restraints
- Oversee and ensure that shift leaders are clear on their responsibilities, particularly structure of the day, cleanliness of dorm/therapeutic environment, safety, supervision of the children, and constant communication
- Oversee and ensure staff completion of comprehensive and accurate required documentation such as logs, serious incidents, meal reports, and discharge summaries
- Assist in interviewing, hiring, disciplining, and termination of Residential Counselors and serve as a liaison to Human Resources during the hiring and termination processes
- Schedule and support on-boarding training and shadowing for Residential Counselors
- Provide regularly scheduled training and regular individual and group supervision to Residential Counselors including documenting the efforts
- Responsible for the completion of new Residential Counselors’ introductory and annual performance evaluations
- Assist with personnel investigations in conjunction with Residential Directors and Agency Director of Operations
- Apply, enforce, and ensure all staff are held accountable to required standards, policies, and expectations as described in the Residential Standards Handbook
- Demonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful, and in line with all training principles
Administration:
- Train all assigned employees to become independent managers of their own timecards and process payroll of all assigned employees
- Create agenda and facilitate weekly staff meetings
- Attend clinical rounds or send designee
- Run staffing reports including attendance and tardiness, periodic updates on completed and expected completion of scheduled employee evaluations, any related reports requested for submission to Director of Residential Community
- Actively participate in supervision and professional development opportunities
- Attend Yale Supervision Model Community Learning Sessions at least once per quarter. Develop and execute observation systems, time studies, and quality measurements; provide Director of Residential Community regular action plans related to areas needing improvements
- Complete annual self-evaluation
- Actively engage as a liaison and client advocate with schools and transportation companies
- Manage client appointment calendar and ensure adequate staffing for all appointments
- Fully manage the finances of assigned program, including staffing, overtime, supply, and activity funds
- Actively engage in the department’s QI process by attending meetings and tracking data to improve the quality of your program
- Oversee medication administration and documentation with in your assigned program in accordance with all Medication Administration Program(MAP) policies and procedures
ESSENTIAL QUALIFICATIONS
- Minimum of 18 months experience working with children and families with at least one year of supervisory experience
- Bachelor’s degree in related field preferred
- Demonstrated commitment to supporting, nurturing, teaching, and empowering children and employees
- Demonstrated experience in ensuring the highest standard of care for children
- Demonstrated ability to maintain strictest confidentiality with respect to agency, employee and client information; adhere to all HIPPA guidelines and regulations
- Strong interpersonal and teamwork skills; natural leadership abilities
- Current MAP certification or ability to complete MAP certification within 6 months of hire
- Ability to provide therapeutic physical restraints
- Ability to bend, reach, move and lift 75 pounds
- Flexible in thinking and scheduling
- Strength in working collaboratively
- Calm, thoughtful, safe and quick response to emergencies
- Must be able to understand and apply principles taught in trainings and seminars, including behavior management training
- Must be receptive and responsive to supervision and professional development
- Excellent communication skills (verbal and written)
- Office operations knowledge (email, MS Word, internet, etc.)
- Belief in Italian Home for Children’s mission and strategy
- Valid Massachusetts Driver’s License strongly preferred
- High standard of cultural competency required.
RESIDENTIAL COUNSELOR
EAST FREETOWN
POSITION OVERVIEW
The Residential Counselor will be directly responsible for the daily care of Italian Home for Children clients. Italian Home for Children’s Residential Counselors support clients in reaching their full potential through providing positive and nurturing relationships and a stable, consistent, and structured living environment. Our approach to residential care offers clients the opportunity to learn new life skills and to replace maladaptive behaviors with more appropriate and socially acceptable strategies.
Through training, direct care staff will develop the skills and tools necessary to provide clients with the best possible care. Residential Counselors model care, empathy and patience for children and families. RCs are committed to providing the highest quality of care for children.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title, but additional responsibilities may be required. Employees are expected to perform job-related tasks other than those specifically presented in this description.
ESSENTIAL FUNCTIONS
Programming:
- Directly supervise clients
- Engage with and fully attend to children, monitoring behavior and interactions closely
- Provide a therapeutic milieu environment for clients, maintaining a safe and healthy environment; and meeting the physical and emotional needs of clients
- Work as a part of a multidisciplinary team to further the emotional, behavioral, and educational development of clients
- Plan, implement, and participate in social and recreational activities for clients
- Implement treatment protocol established in client’s treatment plans and individual behavior plans
- Interactions with clients must demonstrate a therapeutic and caring purpose
- Apply model of childcare, including therapeutic crisis intervention methods, and physical restraint
- Transport clients to community activities, community schools, and other appointments
Administration:
- Complete serious incident, restraint reports and all other required reports, logs and documentation
- Attend required meetings and complete assigned oral and written reports
- Actively participate in supervision and professional development opportunities offered at Italian Home for Children
Personnel:
- Interact with coworkers in a professional and respectful manner
- All interactions in the presence of clients must be appropriate, respectful and in line with all training principles
ESSENTIAL QUALIFICATIONS & REQUIREMENTS
- Commitment to the highest quality of care for children and families
- Strong commitment to supporting, nurturing, teaching, and empowering children
- Provide therapeutic physical restraints safely and by training standards
- Current *MAP (Medication Administration Program) certification (*or certification received within 6 months of starting position)
- Ability to bend, reach, move and lift 75 pounds
- Strong interpersonal and teamwork skills
- Flexible and able to work collaboratively
- Ability to respond to emergencies quickly and safely
- High performance in a stressful and fast paced environment
- Demonstrated understanding and application of principles taught in trainings and seminars to the milieu, including therapeutic crisis intervention skills
- Must be receptive and responsive to supervision and professional development
- Exceptional communication skills (verbal and writing)
- Valid Massachusetts Driver’s License preferred
RESIDENTIAL DIRECTOR
EAST FREETOWN
POSITION OVERVIEW
The Residential Director oversees the staff and programming of the two intensive residential group homes on the Cranwood campus. The Director supervises the program managers and indirectly supervises the frontline supervisors, fostering a strong commitment to the quality improvement of the care, interventions, and programming provided to the children. The Director is part of a multidisciplinary team that is committed to trauma informed behavioral interventions with the children served. The Director continuously monitors and evaluates the milieu programming, structure, staff, and milieu documentation. The Director ensures effective risk management and compliance standards are in place. The Director embraces fiscal responsibility of the programs. The Director is responsible for accountability of all managers and subsequent staff, which includes regular performance management and evaluations. The Director trains staff on providing the highest quality of care through commitment to dedicated individual and group supervision for staff. The Director is ultimately responsible to ensure that all children receive the highest quality of care in line with agency policy, procedure, training and treatment philosophy.
The Director reports to the AVP of Residential Programming and works closely with the Directors in Jamaica Plain to ensure that policies and procedures across campuses are similar and of the highest quality.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Programming:
- Ensure compliance with any licensing standards and state agency contracts
- Assess and evaluate programming and strategies for highest quality cultural competent care and the safety of the children; enforce employee code of conduct and culture
- Identify and provide relevant and effective ongoing trainings and workshops for staff including communication, professionalism, and client engagement
- Ensure well-organized and comprehensive staff scheduling and utilization
- Develop capacity in managers to create strong morning, evening, and weekend schedules with emphasis on community integration, enriching experiences, and family involvement; ensure these standards are consistent and sustained
- Embrace and ensure implementation of trauma informed care, behavioral interventions, and skill-building by milieu staff with training from clinical staff
- Build connections and regular contact and collaboration with all IHC programs including partnerships with development team around volunteers and events
- Provide behavior management and crisis intervention techniques with strong emphasis on training staff in de-escalation techniques; serve as part of agency behavior management trainer rotation; assist with debriefing protocols
- Improve the aesthetics of the homes to further promote a home-like environment; ensure clean, healthy, safe conditions
- Commitment to restraint reduction; regularly monitoring and assessing restraint numbers in order to develop strategies to reduce physical intervention
Personnel:
- Participate in the hiring, orientation, and ongoing training of milieu staff and managers
- Provide regular supervision to management staff using the agency model of supervision; establish clear job performance expectations
- Provide comprehensive, quality on-boarding for new direct care workers and supervisors, ensuring that all staff are oriented to the needs of the population, mission, and protocols
- Apply, enforce, and ensure all staff are held accountable to required standards and expectations as described in the Residential Standards Handbook
- Demonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful, and in line with trauma informed care
- Model and enforce the need for constant and quality communication amongst staff in the houses
- Evidence of investment in the professional development of staff, envisioning their path for growth and steps needed to perform at the next level through regular formal and informal evaluation and ongoing recognition
- Motivate staff to embrace change and constantly strive for improvement and highest standards
- Provide on-the-spot guidance to staff on appropriate interactions
- Daily walk throughs of homes to observe, identify and resolve issues related to the physical environment, the care of children and the challenges for direct care staff
- Institute timely personnel action including professional recognition and/or discipline/termination in accordance with agency personnel policies and ensure managers under his/her direction also do so
Administration:
- Oversee of program budgets, including approving and tracking expenses and maximizing unit capacity, managing petty cash and company credit card
- Assist the Director of Operations in DCF/EEC investigations, licensing studies, policy submissions or revisions
- Commit to ongoing quality improvement, program evaluation, and managing risk across programs
- Maintain positive relationship with state agency contacts
- Monitor the timely completion and quality of all record keeping
- Provide input on the updating of policies and hold staff accountable to them
- Complete payroll for all direct reports
- Participate in administrator on call rotation
- Develop partnerships and trusted sources from other residential programs for sharing ideas and problem solving larger systems issues; visit programs regularly for new ideas
- Serve on committees or be part of larger initiatives when asked such as wellness, permanency, or cultural competency committees
- Some evening/weekend hours depending on the needs of the program will be required at times
ESSENTIAL QUALIFICATIONS
- Minimum 3 years of experience with children’s behavioral health
- Bachelor’s degree in human services preferred
- Demonstrated experience supervising new managers and holding staff accountable to high standards
- Strong commitment to supporting, nurturing, teaching, and empowering children as well as trauma informed care
- Strong interpersonal and teamwork skills; ability to be flexible and work collaboratively; responsible, reliable, and professional
- Experience with residential programming preferred
- Demonstrated history of program development
- Excellent verbal and written communication skills are essential in conjunction with computer literacy
- Strong organizational skills, able to multi-task and prioritize, able to meet deadlines
- Strong and demonstrated motivational and leadership skills including ability to orient and train
- Maintain strictest confidentiality with respect to agency, employee and client information; adhere to all HIPPA guidelines and regulations
- Commitment to sensitivity and respect for client’s culture and socioeconomic characteristics
- Commitment to holding staff accountable, the highest standard of care for children, and regular supervision of direct reports
- Evidence of belief in the agency’s treatment philosophy, values, and mission
- Must be receptive and responsive to supervision and professional development
- Ability to respond to emergencies quickly and safely
- Visual and hearing acuity to perform job related functions
- Bilingual preferred
- Capability to provide therapeutic physical restraints but commitment to restraint reduction (knowledge of Therapeutic Crisis Intervention preferred)
- Ability to bend, reach, move and lift 75 pounds
- Able to travel to Jamaica Plain campus and other off site locations as needed
RESIDENTIAL COUNSELOR
JAMAICA PLAIN
POSITION OVERVIEW
The Residential Counselor will be directly responsible for the daily care of Italian Home for Children clients. Italian Home for Children’s Residential Counselors support clients in reaching their full potential through providing positive and nurturing relationships and a stable, consistent, and structured living environment. Our approach to residential care offers clients the opportunity to learn new life skills and to replace maladaptive behaviors with more appropriate and socially acceptable strategies.
Through training, direct care staff will develop the skills and tools necessary to provide clients with the best possible care. Residential Counselors model care, empathy and patience for children and families. RCs are committed to providing the highest quality of care for children.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title, but additional responsibilities may be required. Employees are expected to perform job-related tasks other than those specifically presented in this description.
ESSENTIAL FUNCTIONS
Programming:
- Directly supervise clients
- Engage with and fully attend to children, monitoring behavior and interactions closely
- Provide a therapeutic milieu environment for clients, maintaining a safe and healthy environment; and meeting the physical and emotional needs of clients
- Work as a part of a multidisciplinary team to further the emotional, behavioral, and educational development of clients
- Plan, implement, and participate in social and recreational activities for clients
- Implement treatment protocol established in client’s treatment plans and individual behavior plans
- Interactions with clients must demonstrate a therapeutic and caring purpose
- Apply model of childcare, including therapeutic crisis intervention methods, and physical restraint
- Transport clients to community activities, community schools, and other appointments
Administration:
- Complete serious incident, restraint reports and all other required reports, logs and documentation
- Attend required meetings and complete assigned oral and written reports
- Actively participate in supervision and professional development opportunities offered at Italian Home for Children
Personnel:
- Interact with coworkers in a professional and respectful manner
- All interactions in the presence of clients must be appropriate, respectful and in line with all training principles
ESSENTIAL QUALIFICATIONS & REQUIREMENTS
- Commitment to the highest quality of care for children and families
- Strong commitment to supporting, nurturing, teaching, and empowering children
- Provide therapeutic physical restraints safely and by training standards
- Current *MAP (Medication Administration Program) certification (*or certification received within 6 months of starting position)
- Ability to bend, reach, move and lift 75 pounds
- Strong interpersonal and teamwork skills
- Flexible and able to work collaboratively
- Ability to respond to emergencies quickly and safely
- High performance in a stressful and fast paced environment
- Demonstrated understanding and application of principles taught in trainings and seminars to the milieu, including therapeutic crisis intervention skills
- Must be receptive and responsive to supervision and professional development
- Exceptional communication skills (verbal and writing)
- Valid Massachusetts Driver’s License preferred
TEAM MANAGER
JAMAICA PLAIN
POSITION OVERVIEW
The Team Manager (TM) leads the daily functioning of milieu services. The TM develops, implements and maintains systems to meet quality and regulatory standards. The TM will be directly responsible for supporting overall functioning and management of daily milieu operations under the supervision of the Program Director.
The TM supports Team Leaders and Residential Counselors in ensuring clients reach their full potential through providing positive and nurturing relationships and a stable, consistent, and structured living environment. Team Managers model leadership and create a program that seeks to embrace and empower the children served. The TM ensures that staff are equipped to offer and that children receive the highest quality of care.
The intent of this job description is to provide a representative summary of the duties and responsibilities that will be required of the position but additional responsibilities may be required. Employees are expected to perform job related tasks other than those specifically presented in this description.
ESSENTIAL FUNCTIONS
Programming:
- Manage overall functioning of assigned residential unit including compliance with licensing standards and state agency contracts
- Create and implement an observation system to measure quality of services and assess improvement needs
- Provide monthly reporting to the Program Director on observation data gathered with action plans for areas needing improvement
- Develop and implement annual goals and means of measuring; staff performance, documentation of supervision and quality improvements
- Serve as role of Operations Managers about one shift per week, which includes checking in visitors, awareness and planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustments
- Provide a therapeutic milieu environment for clients, maintaining a safe and healthy environment and meeting the physical and emotional needs of clients
- Assist in the coordination of intakes and discharges ensuring children and families’ experience is supportive and compassionate. Develop and monitor intake and discharge procedures; ensure procedure occurs
- Support staff in the planning and execution of meetings
- Establish community based resources and activities that can be built into the daily/weekly activity structure of the milieu
Personnel:
- Assist in interviewing, hiring, disciplining, and termination of Residential Counselors and/or Team Leaders
- Evaluate and identify Residential Counselors and Team Leaders to train incoming staff/new hires
- Meet with agency trainers regularly to obtain and give feedback regarding specific topics of trainings and individual staff’s areas of need
- Provide regularly scheduled individual supervision to Team Leaders and Residential Counselors
- Responsible for new Team Leaders and Residential Counselors’ introductory and annual performance evaluations
- Lead personnel investigations in conjunction with Program Director and Talent Management
- Apply, enforce, and ensure all staff are held accountable to required standards and expectations as described in the Residential Standards Handbook
- Demonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful and in line with treatment philosophy and all training principles
Administration:
- Plan and lead team meetings
- Monitor and process payroll for assigned staff
- Run staffing reports including attendance and tardiness. Take appropriate action; assist Team Leaders to take necessary action
- Actively participate in supervision and professional development opportunities
ESSENTIAL QUALIFICATIONS
- Minimum of 18 months experience working with children and families acting in a leadership role
- Strong commitment to supporting, nurturing, teaching, and empowering children
- Superior skill in teaching, training, evaluating and modeling for staff
- Current MAP certification or ability to complete MAP certification quickly upon hire
- Ability to provide therapeutic physical restraints
- Ability to bend, reach, move and lift 75 pounds
- Strong interpersonal and teamwork skills
- Flexible in thought and scheduling
- Strength in working collaboratively with internal and external partners
- Acts with integrity in the handling of sensitive and confidential information related to clients and employees
- Confident, quick and safe response to emergencies
- High performance in a stressful and fast paced environment
- Understanding and demonstration of IHC training principles and philosophy; modeling of for staff
- Must be receptive and responsive to supervision and professional development
- Excellent communication skills (verbal and written)
- Office operations knowledge (email, MS Word, internet, etc.)
- Demonstrated support and belief in IHC’s mission and values
- Valid Massachusetts Driver’s License